FAQ's
How do the drops work?
We release a new drop every week. Every pair is one of a kind, so once a pair has sold, it's gone and won't be restocked. Sign up on the homepage to get an email when the next drop lands.
Are the jeans new?
No. Every pair is pre-loved denim in amazing condition, which we then rework and hand-sew into something elevated and a pair of jeans no one else has.
How do I know what size to get?
The waist and length measurements are on each product listing, in inches, taken with the jeans laid flat. They can vary by up to ½ an inch because every pair is hand-finished. If you're unsure, compare the measurements with a pair of jeans that fits you well.
Where do you deliver, and how much is it?
We currently post to the UK only. Standard delivery is £4.99 and Express is £6.99, with free standard delivery on orders of £125 or more. Orders are sent within 1 to 3 business days, and you'll get a tracking code.
What is The Rework?
This is where YOU get to be part of the creative process.
You send us a pair of your own jeans, and we rework them by hand. You choose one or two details, pick from the fabrics we have that week, and we book a free phone consultation of about 10 to 15 minutes where we discuss your desired design. Please allow up to 2 weeks. Unless you ask us to keep it, we replace the original brand label with our own Out of Line label.
See the full details and book: The Rework.
How do I wash my jeans?
Gently and by hand. Our Care Guide has the full details.
Will there be imperfections?
Small ones, yes. Because every pair is pre-loved and hand-sewn, you might notice a stitch that's slightly Out of Line, or very minor fraying or discolouration. Anything more noticeable will be in the description and photos.
I have another question
Email us at support@outoflinebychiara.shop or message us on Instagram or TikTok.